Records Managers have the toughest job. They are supposed to tell everyone who can "save a file and where" which inevitably disrupts the way everyday users work. They build out proper taxonomies and then add a bunch of metadata on top of it, which is a recipe for unmanaged data and unhappy users. Their projects are measured in years and rarely cause a ripple in the pond of data. Imagine that you are tasked with understanding an ocean of data and every single file's life-cycle with a budget that gets you an ice cream cone and last years Super Bowl hat.
Organizations invest millions of dollars in ECM, but the reality is organizations are facing barriers to deployment causing ECM to be underutilized. Organizations need a plan to successfully deploy ECM across all the users and get documents managed in the system of record. ECM can be an extremely valuable tool for organizations because they drive automated processes, records management and compliance.