Enterprise UX Matters

[fa icon="calendar"] Jul 6, 2015 8:18:00 AM / by David Yoon


 Enterprise software needs to be complex as the programs are tasked with so much. It’s almost unfair to compare them to consumer focused software that has the luxury of concentrating on only a handful of features with elegance and a compelling UI. Meanwhile enterprise solutions are juggling issues surrounding information governance, records management, enterprise resource planning and business intelligence. It's the difference between the controls of an actual airplane versus flying in a video game. 

Tasked with so much, enterprise software ends up being a messy stew of functions. Many suffer from a bad case of featuritis while the organization has the unenviable task of strong arming users into learning the new system and somehow integrating it into their current workflow.

Is it any wonder user adoption stalls. Fustration mounts, employee productivity tanks and projects take longer and longer to complete. It’s hell on morale too. It’s almost inevitable that shadow IT silos start popping up. Compliance takes a back seat to efficiency, and errors and inconsistencies start cropping up. Now multiply that with the number of ECMs your organization currently works in.

Organizations need to stop assuming that workers can and will learn these systems. It’s not simply a matter of rolling out additional training. Carrying a bigger stick isn’t sustainable. And there’s real world costs that continue to mount while you fumble around, trying to pound a round peg into a square hole.

In the end feature lists and technology assessments matter less than actually putting real users in the system and having them complete their daily tasks. IT isn’t the user, the C-suite isn’t working in the system on a day to day basis and yet these groups exert more control over what gets used than the those saddled with using it. What if you could get rid of the all the UI cruft that stands in the way of getting work done. Dispense with the less than useable interface tools while retaining the back end functinality that sold it to executive in the first place. 

Your ECM tools need to fit how your workers work and stop getting in the way of getting work done. Useability isn’t just a nice to have but integral to the success of your ECM adoption. Enterprise UX matters.

Topics: Enterprise, Adoption

David Yoon

Written by David Yoon

Director of Marketing at Shinydocs Corporation. Delivering information management that embraces your current work culture and optimizes your technology investments.

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