Knowing When to Ditch Legacy Systems

April 4, 2018

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Large organizations rely on rapidly evolving technology to compete in today’s business environment. Unfortunately these systems can quickly move into the “need to retire and replace” category. Our friends over at OpenText offer up some tell-tale signs your system hasn’t been keeping up with growth including:

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Enterprise UX Matters

April 4, 2018

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 Enterprise software needs to be complex as the programs are tasked with so much. It’s almost unfair to compare them to consumer focused software that has the luxury of concentrating on only a handful of features with elegance and a compelling UI. Meanwhile enterprise solutions are juggling issues surrounding information governance, records management, enterprise resource planning and business intelligence. It's the difference between the controls of an actual airplane versus flying in a video game. 

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Why ECM is failing us

January 19, 2017

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It’s the emperor’s new clothes. Solution providers talk about delivering “accelerated business processes”, “collaborative digital environments” and “compliance across the organization” on the backs of their latest technological solution. We’ve been a decade down that road and it’s brought us to a place where organizations are sitting on an average of 5 ECM solutions with user adoption percentages sitting in the single digits. On top of that, estimates see information in the enterprise growing by a factor of 50 while the resources responsible for managing it expanding by a paltry 1.5.

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The Big Stick of Content Migration

April 4, 2018

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Moving files from shared drives has traditionally meant an extensive change management project locking down executive buy-in, creating cross-departmental teams to meet at regular intervals, extensive end-user training and staggered launches over the course of many months. It also demands a very big stick.

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100% Content Server Adoption at Derby City Council

January 19, 2017

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We’ve just wrapped up our OpenText Live webinar with David Millitt, Principal Information Software Support Officer at Derby City Council and we couldn’t have asked for a better champion. The session entitled Derby City Council Delivers 100% Adoption will be made available to OpenText customers shortly but in the meantime a quick recap. 

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Forget About Buy-in, Bypass Consent

April 4, 2018

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Securing buy-in for your records management solution often comes with high hopes, righteous zeal and pragmatic arguments. Unfortunately the solution is usually met with apathy, if not outright resistance. Workers won’t argue its importance. Compliance requirements, risk mitigation, eDiscoverability and information security are undeniably important and an essential part of best practices. Workers however, aren’t about to change their day to day to participate. Senior management can come in with a big stick and mandate compliance, but the moment they redirect their attention users revert to their old habits.

What if you could get 100% adoption without having to get buy-in from anyone? I’m not talking about shoving it down the organization’s throat either. Before we talk about how, let’s consider the traditional path.

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We collaborate in shared drives and SharePoint, and records go into OpenText

April 4, 2018

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We have heard the above quote enough to know this deserves to be examined. Truth is that OpenText with Content Server is an industry leader in Records Management (RM). It has been proven to fulfill the needs of the records managers and to comply with information governance requirements.

Problem is, document creation and editing is still happening somewhere else. Sharepoint isn't the winner here by a long shot. Shared drives and e-mail are the real leaders for document creation and editing. Sharepoint sneaks its way into departments because it works really well with the office suite. Only when a document or project is "Done" and it becomes a "Record" does it find its way into the RM system.

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Why Drives Win

April 4, 2018

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"Enterprise Connect" and "Content Navigator" are two examples of many desktop integrated applications available from ECM vendors. They were made to solve a problem. If you read the "THREE STEPS" you realize that web based document management creates barriers for creation and editing of content. The intent of these desktop integrated applications is to provide a "Windows Explorer like interface" so users can attempt the 3 steps for creating and editing content.

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