Why ECM is failing us

[fa icon="calendar"] Jun 8, 2015 1:25:00 PM / by Shinydocs

It’s the emperor’s new clothes. Solution providers talk about delivering “accelerated business processes”, “collaborative digital environments” and “compliance across the organization” on the backs of their latest technological solution. We’ve been a decade down that road and it’s brought us to a place where organizations are sitting on an average of 5 ECM solutions with user adoption percentages sitting in the single digits. On top of that, estimates see information in the enterprise growing by a factor of 50 while the resources responsible for managing it expanding by a paltry 1.5.

dogscats

It’s dogs and cats living together - mass hysteria!

Consumerized IT Driving Expectations

Users will humour a technological solution, until the very moment it gets in the way of getting work done. The massive rush to consumer based cloud solutions show that, for the sake of convenience and a transparent user experience, users will overlook things like security concerns and IT blacklists. Ease of use trumps corporate policy.

As a result document creation and collaboration is happening elsewhere. Maybe it’s in the consumer cloud, likely it’s in shared network drives, worst case it’s still being shuttled via email. Only once a document is capital D “Done” does it ever see the inside of a ECM system.

Open, Edit and Save

Users want to open, edit and save their files. 3 steps. Expecting users to launch a browser, navigate to a web-tool, login, sift through individually refreshing webpages to find a particular document, check out the file — before actually starting the work of editing — is pointless, you’ve lost them already. You need to remove these barriers to compliance.

Users don’t want to hear about “ease of use” — they want invisible. Shinydrive works with EVERY application. Tight integration with the Office Suite doesn’t help workers wrestling with complex engineering drawings or line of business applications. It needs to be more than intuitive. Minimal training is still training. How about letting your users work as they have for years before the ECM got installed?

Shinydrive allows document creation and collaboration to happen inside the ECM because the user doesn’t even realize they’re working inside the ECM. It’s like flicking a switch and turning your My Documents folder into a fully compliant, enterprise collaborative, fully auditable single version of the truth.

Let’s get some clothes on the poor emperor and bring compliance back to the enterprise.

Topics: Enterprise, Adoption

Shinydocs

Written by Shinydocs

Shinydocs Corporation builds enterprise-class business solutions that allow users to work the way they want. Shinydrive turns any ECM into a drive on your desktop. Organizations can increase adoption, ensure information governance rules and maintain corporate security policies without having to resort to user training.

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